1. Acceptance of Terms

By accessing or using Haven ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not access or use the Service. These terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Haven is a property management platform that provides tools for landlords and property managers to manage tenants, properties, maintenance requests, and financial records. The Service is provided "as is" and "as available" without warranties of any kind.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms. You are responsible for:

Safeguarding the password that you use to access the Service
All activities that occur under your account
Notifying us immediately upon becoming aware of any breach of security or unauthorized use of your account

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable local, state, national, or international law
Transmit any material that is defamatory, offensive, or otherwise objectionable
Impersonate or attempt to impersonate another user or person
Engage in any conduct that restricts or inhibits anyone's use of the Service
Introduce viruses, trojans, worms, or other malicious material

5. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your selected plan. Haven reserves the right to change pricing with 30 days' written notice. Refunds may be issued at our sole discretion.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Haven and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks may not be used in connection with any product or service without prior written consent.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You retain all rights to data you upload to the Service. We will not sell your data to third parties. We implement industry-standard security measures to protect your information.

8. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we determine violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.

9. Limitation of Liability

In no event shall Haven, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of the Service.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Contact Us

If you have any questions about these Terms, please contact us at legal@haven.com.